Customer Service

shipping rates

Worldwide shipping is free for orders over £150/€170. Import costs are not included in the final cost of the product, therefore UJNG Ltd does not take responsibility for any external charges added to your purchase by local import government agencies. We advise clients to check local customs procedures and tariffs prior to their order.

Subject to our availability of article(s), merchant bank clearance, address and payment verification, for the vast majority of purchases, this means orders shall be dispatched within a maximum of 48 hours from the time of purchase.

Your purchases will be delivered by our partner forwarder DHL using the Express Saver service, which, dependant on the country of final destination will take between 2 and 5 working days for delivery. 

Shipments are fully trackable.  Once payment is confirmed and your purchase dispatched, a tracking number will be communicated by email with which clients are advised to periodically track their shipment’s progress. Clients may track their shipments using the following link and by navigating the on-site shipment tracking instructions: www.dhl.co.uk/en/express/tracking.html

Clients should note that UJNG Ltd is unable to guarantee delivery timescales which are delayed by Force Majeure or any unforeseeable events external to UJNG Ltd including delays at Customs/Port. We advise clients to check local customs procedures and tariffs prior to their order. 

All orders placed before 2pm GMT will be despatched the same working day. All orders placed on Saturdays and Sundays will be despatched Monday.

* All deliveries between the 25 Decemeber - 1 January will be dispatched on 2nd Jaunary. We apologise for any inconvenience this may cause.

 

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